View Our Website View All Jobs

IT Services Support Tech - Alfred Music


Alfred Music has a proud, dynamic culture with an entrepreneurial spirit. Within music education, we lead the way — not only with product, but with competitive benefits and a progressive culture.  

If you love helping people, please read on!

Our IT Servcies Support Tech provides helpdesk support for users company-wide in Windows operating system environment and provide resolution to problems, create and manage users, set up and maintain computer hardware and software, and act as backup to other IT Services team members.

What I will do in this role?

  • Take ownership, research, analyze, report and provide resolution to various Windows desktop and network problems 
  • Setup and configure network printers.  
  • Utilize imaging software for desktop, laptop and tablet images. 
  • Utilize Helpdesk system to track reported problems and provide timely communication (update, identify and track changes and trends) to appropriate support and business units. 
  • Utilize system software, Microsoft system administration tools, to create and manage users. 
  • Document new workflows and update outdated and/or evolving processes. 
  • Act as backup support to other IT Services team members as needed.
  • Assist in other areas as needed.


  • 3+ years of help desk, desktop support experience – providing customer service and problem management experience in a support environment requiring ownership and resolution of multiple reported issues. 
  • 3+ years of technical experience, including network management and security, Windows 7 environment, Microsoft business applications (including Office 2003 through Office 2016) system administration tools.
  • Familiarity with remote desktop systems support tools. 
  • Knowledge of LAN/WAN, TCP/IP, VPN and wireless.
  • Experience provisioning and supporting mobile technologies. 
  • Experience with centralized management of desktop.
  • In-depth knowledge of workstation set up and maintenance of hardware and software.
  • Experience with KACE issue tracking or equivalent help desk system.
  • Experience working with Active Directory, DNS, and DHCP.
  • Experience with Active Directory administration and Microsoft Exchange a plus.
  • Proficiency in resolving network connectivity problems.
  • Advanced trouble-shooting skills of Microsoft Office Suite: Word, Excel, Outlook, etc. 
  • applications.
  • Proficiency in creating and updating desktop imaging 

ABILITY TO: organize and prioritize tasks, manage multiple concurrent tasks, and adapt to changes quickly in a fast paced environment; create documentation and workflows; be self-motivated with the ability to build and maintain business relationships; match resources to technical issues appropriately; communicate highly effectively both orally and writing. 

If this describes you, please apply now!


Read More

Apply for this position

Apply with Indeed
Attach resume as .pdf, .doc, or .docx (limit 2MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity / Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status

Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 1/31/2020
Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities.i To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Please check one of the boxes below:

You must enter your name and date
Your Name Today's Date
Reasonable Accomodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

iSection 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.